Customer Service

Tools for Professionalism in Customer Service

admin — Mon, 16 Jun 2008 07:17:42 +0000

Interview with Steve Coscia discussing professionalism in the HVAC and other service industries:

Today we have Steve Coscia, author of "HVAC Customer Service Handbook", speaking with us. Steve's book gives service professional the strategies and techniques required to deliver world-class...

Heroic Customer Service Ensures Lifelong Loyalty

admin — Sun, 15 Jun 2008 07:41:00 +0000

The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer service, you have to exceed those expectations, maybe not always, but often enough for them to be impressed that you are committed to their needs as muc...

Putting The Service Back In Customer Service

admin — Sat, 14 Jun 2008 07:18:31 +0000

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even ...

The Voice of Customer Service

admin — Fri, 13 Jun 2008 08:20:32 +0000

Customer relationship management tools abound, yet let's hear it for old technology. Your voice is the most multifaceted customer service tool in your toolkit. Your voice can convey concern, care and compassion. It can alternately convey boredom, neglect or contempt. Your challenge: to insure yo...

Customer Service - The Ins And Outs

admin — Thu, 12 Jun 2008 08:48:06 +0000

Customer Service is the big topic of discussion wherever you go!! It's all about customer service and how you are treated in the business world.

When you work in the customer service field for so many years you learn and you expect to be treated in a certain way and you expect to get super...

Why Communication Skills Don’t Work In Customer Service

admin — Wed, 11 Jun 2008 07:38:02 +0000

Every time my firm conducts communication skills training, we know someone is going to object.

"That doesn't work. Everybody's heard of active listening. You can't use that stuff anymore."

And we have to admit, there's a lot of truth in that. Everyone has heard of active listeni...

Customer Service in Auto Detailing Discussed

admin — Tue, 10 Jun 2008 08:40:36 +0000

The business of automotive detailing is alive and well and there is no doubt about that. Americans love their cars and some more than their own kids or family. Generally one's car is the second largest investment they will make and they will wish to keep it up and protect it. What a better way t...

Customer Service Pretenders

admin — Mon, 09 Jun 2008 07:17:35 +0000

Have you ever went to a place to shop only to find the people there are wearing Customer Service Name Tags, but they may as well be wearing someone else's name upside down, because they are about as far from customer service representatives as the man on the moon. Did you know this is a big comp...

Customer Service - How to Have Happy Customers

admin — Sun, 08 Jun 2008 08:48:03 +0000

Happy customers are the lifeblood of every successful business. The secret to getting and keeping such customers is to have an H.C.A.P involving both customers and retail sales team members. This Plan can work for you. It's well worth a three month trial in your business.

Have Staf...

Customer Service Basics

admin — Sat, 07 Jun 2008 07:29:02 +0000

Customer service is a component of every business whether your business is a small retail shop, a personal service company, a manufacturer or a non-profit organization.
Customer service encompasses any type of contact with your customers - telephone, fax, Internet, face to face, walk-ins, a...

Customer Service Managers Need to Establish & Enforce “Rules” & Eliminate Mere “Standards”

admin — Fri, 06 Jun 2008 07:37:14 +0000

As individuals, one of the earmarks of maturing is that we're allowed increasing latitude and discretion in how we handle ourselves and our personal relationships.
When we're small children, for instance, we don't really choose our playmates. Our parents do it for us, in conjunction with...

Quality of Customer Service is Most Important

admin — Thu, 05 Jun 2008 08:06:15 +0000

For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer service. IF you are a business owner then you know how the saying goes, it's easier to keep a customer,...

Customer Service Speaker Asks How Many Difficult Customers Do You Really Have

admin — Wed, 04 Jun 2008 08:31:33 +0000

One of my worst mental habits is over-generalizing; I admit it.
When I'm trying to drum up business, and I get rejection after rejection, I'm tempted to tell myself, "Gee, they're just not buying out there, today!"
Well, that's just plain foolish, isn't it? "They" or at least...

Customer Service - Actions Speak Louder than Words!

admin — Tue, 03 Jun 2008 07:12:03 +0000

Obviously you communicate with customers by words, both written and spoken, but they are also picking up strong messages by other means which could have a significant influence on whether they choose to continue to do business with you.
What impression does the appearance of your staff give...

Isn’t That What Customer Service is All About

admin — Mon, 02 Jun 2008 08:54:34 +0000

Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I noticed a sign beside the cash register that said, " Let's Talk." Considering it an invitation I said in a friendly, cheery voice, " OK let's talk." and proceeded to say " How are...